chatbot performance
CRM Chatbot Marketing

Measuring the Performance of Chatbots

Chatbots have taken the customer service industry by storm. In fact, experts predict that 90% of customer communications in banks will be automated by 2022. Consumers like chatbots; over 50% of internet users are satisfied with them and 60% of millennials use them regularly to buy basic products online. However, other reports tell a different […]

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